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POLITICAL ADVISER (Nairobi (NAI), KE, 28888)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Political Adviser advises the delegation on political developments and changes in the overall environment, conflict and security dynamics. The position holder identifies, maintains and broadens high-level relations with key national and regional stakeholders and facilitates the management’s access to a wide network of contacts.

The incumbent overall responsibility is to design and deliver effective engagement strategies with Kenyan authorities and other stakeholders in collaboration with other departments. While based in the Nairobi Regional delegation and focusing on stakeholders in Kenya, Tanzania, and Djibouti, the Political Adviser is expected to enhance ICRC’s understanding of conflicts and political dynamics in the Greater Horn of Africa and Great Lakes and strengthen ICRC’s positioning.

Accountabilities & Functional responsibilities

•   Monitors, analyzes and advises the delegation on political issues, the conflict and security situation in Kenya and the Region, including the views and policy objectives of national authorities, opposition leaders, think-tanks, international organizations, NGOs, and the diplomatic community;
•   Contributes to shaping the delegation’s overall strategies;
•   Builds, maintains, and expands a high-level network of contacts, including government officials, parliamentarians, political opposition, and other key stakeholders. Facilitates access for management as needed;
•   Supports the Delegation management in its strategic engagement and dialogue with relevant Kenyan authorities (e.g. MFA, diplomatic corps), identifying areas of convergence between ICRC and Kenyan policy interests, incl. through concept notes, analysis, and stakeholder mapping;
•   Contributes strategically to internal coordination mechanism of ICRC prevention/operation, working with Management and Coordinators to strengthen its external influence and diplomatic role;
•   Organizes briefings on political context and cultural sensitivities for delegation staff;
•   Produces analytical reports, briefing notes, and other documentation to support political engagement and inform internal stakeholders;
•   Contributes to the delegation’s operational priorities and humanitarian diplomacy efforts in Kenya.

Professional Experience required

•   University degree or relevant professional experience;
•   Minimum 6–10 years’ professional experience as a manager or programme officer in similar fields, organizations or governmental structures. Experience working with the ICRC or the movement is an asset;
•   Confirmed strong skills in political analysis, strategic planning, and stakeholder engagement within a similar field of activity;
•   Ability to demonstrate the existence of a relevant network of contacts; and proven experience in cultivating networks;
•   Strong sense of diplomacy.

What we offer

•   Diverse and humanitarian-minded workforce;
•   An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide;
•   Training opportunities ;
•   Flexible work schedule.
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Additional information

•   Location: Nairobi – Kenya (Kenyan National Position)
•   Type of contract: 1-year Fixed term contract (renewable subject to Budget discussion and performance)
•   Application deadline: 20th May 2025

ICRC does not charge a fee at any stage of the recruitment process. All applications are free for all candidates, and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, they must report to ICRC HR Department through the recruitment contact.

In processing your personal data for recruitment purposes, we follow the information notice as explained HERE.
Trainee/Associate (800789) (Geneva (GVA), CH, 28768)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position

The Partnerships Associate helps strengthen the ICRC’s ability to build effective partnerships by enhancing systems, processes, and knowledge-sharing. Working within a dynamic team in the Department of Mobilization, Movement & Partnerships (MMP), the associate collaborate closely with the Partnerships Coordinator, Partnership Advisor, and colleagues across HQ and the field.

The role serves as a key contact for partnership mapping and data management, supports the development of tools and guidelines, and helps coordinate the Partnership Council (PtP-C) and its workstreams.
Main Duties & Responsibilities
Collaborates with the Partnership Coordinator and Advisor to support global, institutional partnership initiatives.

Helps convene colleagues to shape the partnering agenda and implement key activities, including the development of portfolios, guidelines, and frameworks.

Manages and maps partnership data, acting as a ‘business owner’ for related systems.

Prepares materials for the Partnership Council (PtP-C) and other internal workstreams, including risk management, and takes meeting minutes as needed.

Supports learning, peer exchange, and knowledge management by facilitating consultations and coordinating initiatives for partnership practitioners.

Provides administrative support, maintains internal systems, and assists with meeting and event logistics.

Contributes flexibly to evolving priorities and helps strengthen internal connections across the MMP Department.
Experience required
Master’s degree in international relations, development, business, economics, or humanitarian action.

Fluency in English; French is a strong asset for engaging with diverse stakeholders.

Strong strategic thinking and clear communication skills, both written and verbal, including with senior leadership.

Ability to manage competing priorities—balancing short-term pressures with long-term planning.

Motivated to work in a fast-paced, international environment; availability for a one-year commitment.
Desired profile and skills
Strong collaboration and networking skills to engage a diverse range of stakeholders.

Proactive, team-oriented mindset with a sharp sense for opportunities and organizational needs.

Critical thinker with the ability to present evidence-based arguments, both written and verbal.

Interest or experience in data management, mapping, and CRM or IT tools.

Familiarity with Lean-Agile principles and a flexible approach to evolving environments.

Proficient in Microsoft Office and relevant business software.

Experience in partnership-building, client-facing roles, or external relations with senior stakeholders.

Demonstrated interest in partnership engagement or relationship management.

Background in humanitarian/development work, particularly with the Red Cross Red Crescent Movement, or experience in marketing, communications, or business in international settings.
Additional information
Type of role: Headquarters

Working rate: 100%

Starting date: 1st July 2025

Location: Geneva

Job level: ungraded

Length of assignment: until 30 June 2026

Application deadline: Monday 26th May 2025

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Field Accountant (Spanish Speaker) (Manila Shared Services Centre , PH, 26891)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Accountant 2 is responsible for the management of field accounts payable and general ledger files, recording, analysing, and reconciling of all accounting records in JDE/IRIS. H/she is responsible for the financial closing and reporting of accounts of the delegations under her/his area of responsibility.
Relationships
Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services and other internal stakeholders to be able to deliver the accounting services.

Externally, interacts with banks, suppliers, and tax authorities on a case-by-case basis.
Accountabilities & Functional responsibilities
Receives invoices from the field delegations, verifies its quality and completeness.

Prepares and records accounting entries in the accounting software (IRIS/JDE/PPS) in timely manner.

Establishes and ensures accurate bookkeeping and archiving with appropriate supporting documents.

Performs the cash and bank reconciliations in IRIS/JDE on a regular basis.

Performs integrity checks of accounting entries and account balances.

Ensures accuracy and completeness of accounting transactions in accordance with financial procedures.

Ensures maintenance of sound accounting documentation to meet external and internal audit requirements.

Identifies anomalies or other issues and proposes solutions to his/her supervisor.

Participates in annual and monthly closing activities.

Applies and complies with all administrative and financial procedures and deadlines.

Performs voucher matching of supply chain goods and performs CUPR adjustment entries to clear open receipts.

Performs accounting corrections and adjustments when needed.

Monitors, reconciles, and consolidates balance sheet accounts of Field delegations/sites.

Prepares and consolidates monthly List of Accounts for Reconciliation and Confirmation (LARC).

Prepares weekly/monthly or annually accounting reports as per the needs.

Uploads the finalized/validated accounting vouchers and supporting documents to Ms Azure.

Performs other accounting tasks as directed by her/his supervisor.

Additional Duties

Handles payments of invoices through on-line banking and monitor payment requests (upon request).

Handles vendor creation/modifications in IRIS/JDE (upon request).

Provides support and training to the finance and non- finance teams in the delegations/sites under her/his area of responsibility.

Analyzes and work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the concerned delegation/site under her/his responsibility.
Selection Requirements
CPA (Certified Public Accountant) in good standing.

Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Erwin / Orbus)

Sound knowledge and experience in ERP (JD Edwards).

Minimum 3-5 years’ experience in Accounting/Finance position.

Experience in an international organization or NGO.

Excellent command of written and spoken English.

Professional Spanish proficiency is required.

Strong organization, planning and analytical skills.

Able to work independently and under pressure with high levels of complexity.

Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.

Hybrid working modalities (work on site preferred).
Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Additional information

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 05 June 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Service Delivery Manager for Invoice to Pay (Manila Shared Services Centre , PH, 28885)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Service Delivery Manager oversees specialized functional support teams of Accounts payable, the travel and expenses, and treasury, Insurance and International Retirement Saving plan (IRSP). The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs), and ensures the maintenance and implementation of the Statement of work (SOW) and the Key Performance Indicators (KPIs). Additionally, the role collaborates with various stakeholders to refine processes and manage expenses and budgets and ensure the overall efficiency and effectiveness of the services.

On the functional side, he/she is responsible for the overall accounting data produced and/or validated by the Accounts payable, the travel and expenses, and treasury, Insurance and International Retirement Saving plan (IRSP) teams, in compliance with internal procedures. H/she is responsible for the accuracy and completeness of the financial closing and reporting of accounts of the services under her/his area of responsibility.
Relationships
Internally interacts and works closely with the different teams in the Financial shared services, HQ stakeholders and other internal stakeholders to be able to deliver the services. In addition, s/he interacts with cross-functional teams to optimize operational processes and enhance service quality.

Externally, interacts with banks, suppliers, tax authorities, shared service centers, other relevant government offices, humanitarian, or international organizations when the need arises.
Accountabilities & Functional responsibilities
Service Delivery

Has full responsibility for service delivery and business continuity for the Accounts payable, the travel and expenses, and treasury, Insurance, and International Retirement Saving Plan (IRSP).

Identifies and prioritizes service improvements and propose changes.

Leads the transition of new services to the finance shared services in collaboration with the relevant functions and specialists.

Manages the expense and budget of the services and escalate timely to her/his supervisor when there is over or under implementation.

Ensures that the provisions in the SLA and SOW are fully implemented and maintains an updated catalogue of services.

Establishes the appropriate governance for managing and monitoring SOWs and Key performance Indicators (KPIs) with the relevant stakeholders.

Manages the capacity required to deliver the services within the service catalogue and ensures customer satisfaction.

Functional Delivery

Overall accountable for the quality and accuracy of the accounting data entry and reporting for the services under her/his area of responsibility.

Supervises the team leaders who oversee the Accounts payable, the travel and expenses, and treasury, Insurance, and International Retirement Saving Plan (IRSP) services.

Ensures seamless and accurate communication flow among the team leaders, other teams with in FSS and the clients.

Designs, writes, and implement an internal control system that guarantees reliable accounting data and their compliance with legal and international financial reporting standards (IFRS). Maintains and communicates related documents.

Oversees the accurate bookkeeping and archiving with appropriate supporting documents for all services.

Performs high level integrity checks of accounting entries and account balances for the services under her/his responsibly.

Oversees the maintenance of sound accounting documentation to meet external and internal audit requirements for all services under her/his responsibility.

Offers solution to any reported anomalies or other issues on timely basis and escalate it to his/her supervisor if the case is complex.

Oversees the annual and monthly closing activities both in terms of meeting deadlines and ensuring quality of accounting data for the services under her/his responsibility.

Accountable for the support and training of his/her teams, the finance and non- finance teams about the services under her/his area of responsibility.

People Management Responsibilities

Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.

Makes sure that deadlines for the PMD cycle are met.

Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.

Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.

Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.

Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.

Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.
Selection Requirements
CPA (Certified Public Accountant) in good standing.

Minimum 8-10 years’ experience in Accounting/Finance position.

Minimum 3-4 years’ leading/managing a team in a shared service centre.

Experience in the management of Accounts Payable, Travel and Expense, Treasury, Insurance, and International Retirement Saving Plan (IRSP).

Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Orbus.

Sound knowledge and experience in ERP (JD Edwards and PeopleSoft).

Certification in Lean management / Lean Six sigma at Green/Black belt level will be an advantage.

Experience in process mapping, analysis, and quality reviews.

Experience in an international organization or non-governmental organizations.

Experience in change management, managing critical clients and good negotiation skills.

Excellent command of written and spoken English (Knowledge of French/Spanish/Arabic is a strong asset)

Experience in managing regional accounting is a strong asset.

Experience in establishing goals, Key performance indicators (KPIs) and Service Level agreements (SLAs).

Knowledge of internal control systems and best practices in financial accounting.

Strong organization, planning and analytical skills.

Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.

Hybrid working modalities (on site work preferred).
Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 19 May 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Generalist Field Officer 2 (800567) (Kassala (KAS), SD, 28904)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Generalist Field Officer directly reports to the Field Team Leader in Kassala. S/he has a key role in supporting the Sup-Delegation (SD)and departments in the implementation and monitoring of ICRC projects and activities. S/he supports ICRC management in establishing a network of contacts at local/regional level and facilitates interactions with key interlocutors who are essential for the implementation of the ICRC’s operational strategy (e.g. government officials, tribal and community leaders, armed actors, etc.). S/he supports the Head of of Sup-Delegation (HoSD) in operational communication, representing the ICRC and explaining the ICRC’s role, mandate, and activities to the aforementioned actors, and in context analysis. Furthermore, the Generalist Field Officer contributes to the ICRC’s security framework and day-to-day security management in the east of Sudan.

Accountabilities & Functional responsibilities

•   Contributes in a delegation or sub-structure to implementing (or implements) and following up of various field activities, in accordance with our operational objectives.
•   Monitors the humanitarian environment and needs, and analyses the security, socio-economic, cultural and political environment as relevant to the ICRC.
•   Organizes dissemination sessions focused on the ICRC’s mandate and activities in the east and to pass key messages on respect for International Humanitarian Low and the ICRC’s role as a neutral and independent humanitarian actor distinct from other organizations in the region.
•   Flags and proposes recommendations to improve any passive or active security measures within the sub-delegation or in the various structures where ICRC staff may overnight during field missions
•   Contributes to media monitoring and environmental analysis (focused on cultural, socioeconomic, humanitarian, and political developments) of the Area of Responsibility, regularly sharing any relevant information with the Head of Sup-Delegation (HoSD) (or Acting in his/her absence) and relevant heads of department
•   Contributes to field trip reports (FTR) during multidisciplinary missions, with a focus on the analysis of the general situation and security situation
•   Provides written insight into the tribal and political dynamics in the east through semi-regular reports shared with the Head of Sup-Delegation (HoSD)/heads of department
•   Contributes to development of structure’s operational strategy in direct collaboration with the Head of Sup-Delegation (HoSD) to define priority zones and areas where additional ICRC engagement with local communities is required
•   Support in monitoring of activities or coordination with NS volunteers/teams during the implementation of projects in the field as requested by the Head of Sup-Delegation (HoSD)
•   Follow up on official correspondence (including HAC permits for teams in the field) and all professional messages exchanged with key contacts/interlocutors at the request of the Head of Sup-Delegation (HoSD).

What we offer

•   Rewarding work in a humanitarian and multicultural environment.
•   Competitive employment package with medical insurance.
•   In-house training opportunities for personal development.
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Reports to (role)
Generalist Delegate
Certifications / Education required

•   Bachelor’s degree or equivalent higher education degree in a humanitarian area, socio-economic development, humanitarian law, human rights or equivalent field Postgraduate or master’s degree is an asset.
•   Very good knowledge of the socio-political environment of the country
•   Very good context knowledge or experience of working in Khartoum, River Nile and northern states will be an added value.

Professional Experience required

•   2-3 years’ experience as a project or program officer, socio-economic development, humanitarian law, or human rights in a similar field, or in other national/international organizations or in the private sector.
•   1–2 years’ program/project experience with the ICRC or other humanitarian agency.
•   Readiness to spend 50-75% of the time in the field
•   Driving License; Succeeded in ICRC Driving test.
•   Proficiency in Networking & Communication; Security and Crisis management, partnership Multidisciplinary in Operations, decision making.
•   Skilled in the following competencies: Leadership, Accountability, People management, Teamwork & Collaboration, Representing the ICRC, Beneficiary & Client focused.
Burmese Interpreter (Geneva (GVA), CH, 27537)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide humanitarian protection and assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Role description

Visiting detainees, re-uniting families separated by conflict, organising emergency relief aid and talking to combatants about their responsibilities under the Geneva Conventions are all in day’s work for the ICRC. As an interpreter, you will be the vital communication link enabling ICRC delegates to carry out these protection-related activities.
Main responsibilities
Oral interpretation: from Burmese to English and vice versa during confidential interviews with people deprived of liberty, ICRC institutional dissemination, ICRC dialogue with authorities, activities to establish the family links which includes delivering Red Cross messages, family tracing and visits to families of detainees.

Written translation: translation of Burmese language (newspaper articles, correspondence, etc.) into written English.

Analysis and reporting as required: analysis of conditions of detention, security and other matters relating to the ICRC's mandate.
Desired profile and skills
Excellent command of the Burmese and English language.

2 years of professional experience. Previous interpreter or translator experience is an advantage.

Strongly motivated by humanitarian work.

Able to work under pressure in a potentially dangerous environment.

Open-minded and adaptable.

University education/degree in interpretation or translation is an advantage.
Our operational & field constraints
In line with the principle of neutrality, the ICRC does not assign personnel to a country of which they are nationals.

Candidates must be in good health and will have to do a medical check-up prior to departure in the field.

Candidates must possess a driving licence (for manual transmission vehicles).

Candidates must be prepared to accept unaccompanied postings (i.e. no spouse, partner, children or dependents) for the first two missions (minimum 12 months each) or total of 24 months.
What we offer
Rewarding work in a humanitarian and multicultural environment

A two-week orientation course and other opportunities for further in-house training

Attractive social benefits

Length of assignment: 12 months

Join an ICRC talent pool and be considered for future assignments elsewhere

The ICRC values diversity and is committed to creating an inclusive environment. We welcome applications from all qualified candidates!
Our Values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Service Delivery Manager (Manila Shared Services Centre , PH, 25408)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Service Delivery Manager 1 oversees specialized functional support teams. The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs) and regulations. Additionally, the service delivery manager 1 collaborates with various stakeholders to refine processes and manage budgets, ensuring the overall efficiency and quality.

On the functional side as an Accounting Manager 2, he/she is responsible for the overall accounting data produced and/or validated by the regions or delegations under her/his responsibility, in compliance with internal procedures. S/he acts as the manager for the accounting activities of the regions or delegations under her/his responsibility. H/she is responsible for the accuracy and completeness of the financial closing and reporting of accounts of the regions/delegations under her/his area of responsibility.
Relationships
Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services, heads of FAD sectors and other internal stakeholders to be able to deliver the accounting services. In addition, s/he interacts with cross-functional teams to optimize operational processes and enhance service quality.

Externally, interacts with banks, suppliers, tax authorities, shared service centers, other relevant government offices, humanitarian, or international organizations.
Accountabilities & Functional responsibilities
Service Delivery

Has full responsibility for service delivery and business continuity for the regions and delegations under her/his responsibility.

Identifies and prioritizes service improvements and propose changes.

Leads the transition of ne services to the finance shared services in collaboration with the relevant functions and specialists.

Manages the service cost’s budget and escalate timely to her/his supervisor when there is over or under implementation.

Ensures that the provisions in the SLA and SOW are fully implemented and maintains an updated catalogue of services.

Establishes the appropriate governance for managing SLAs and service performance (KPIs) with the stakeholders.

Manages the capacity required to deliver the services within the service catalogue and ensures customer satisfaction.

Functional Delivery

Overall accountable for the quality and accuracy of the accounting data entry and reporting for the regions/delegations under her/his area of responsibility.

Supervises a pool of Accounting Managers supporting several regions/delegations.

Ensures seamless and accurate communication flow among the accounting managers, accountants, and the client regions/delegations.

Designs, writes, and implement an internal control system that guarantees reliable accounting data and their compliance with legal and international financial reporting standards (IFRS). Maintains and communicates related documents.

Oversees the accurate bookkeeping and archiving with appropriate supporting documents for several regions and delegations.

Performs high level integrity checks of accounting entries and account balances for the regions and delegations under her/his responsibly.

Oversees the maintenance of sound accounting documentation to meet external and internal audit requirements for all regions and delegations under her/his responsibility.

Offers solution to any reported anomalies or other issues on timely basis and escalate it to his/her supervisor if the case is complex.

Oversees the annual and monthly closing activities both in terms of meeting deadlines and ensuring quality of accounting data for several regions and delegations.

Additional Duties

Accountable for the support and training to the finance and non- finance teams in the regions and delegations/sites under her/his area of responsibility.

Oversees the work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the regions and delegation/site under her/his responsibility.
People management responsibilities
Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.

Makes sure that deadlines for the PMD cycle are met.

Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.

Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.

Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.

Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.

Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.
Selection Requirements
CPA (Certified Public Accountant) in good standing.

Minimum 8-10 years’ experience in Accounting/Finance position.

Minimum 3-4 years’ leading/managing a team in a shared service centre.

Experience in Field accounting and experience in different field context will be an advantage.

Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Orbus.

Sound knowledge and experience in ERP (JD Edwards and PeopleSoft).

Certification in Lean management / Lean Six sigma at Green/Black belt level will be an advantage.

Experience in process mapping, analysis, and quality reviews.

Experience in an international organization or non-governmental organizations.

Experience in change management, managing critical clients and good negotiation skills.

Excellent command of written and spoken English (Knowledge of French/Spanish/Arabic is a strong asset)

Experience in managing regional accounting is a strong asset.

Experience in establishing goals, Key performance indicators (KPIs) and SLAs.

Knowledge of internal control systems and best practices in financial accounting.

Strong organization, planning and analytical skills.

Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.

Hybrid working modalities (on site work preferred).
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 05 June 2025
Target Start Date: Immediately
Office Address: 32/F Petron Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Field Accountant (Arabic Speaker) (Manila Shared Services Centre , PH, 28661)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Accountant 2 is responsible for the management of field accounts payable and general ledger files, recording, analysing, and reconciling of all accounting records in JDE/IRIS. H/she is responsible for the financial closing and reporting of accounts of the delegations under her/his area of responsibility.
Relationships
Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services and other internal stakeholders to be able to deliver the accounting services.

Externally, interacts with banks, suppliers, and tax authorities on a case-by-case basis.
Accountabilities & Functional responsibilities
Receives invoices from the field delegations, verifies its quality and completeness.

Prepares and records accounting entries in the accounting software (IRIS/JDE/PPS) in timely manner.

Establishes and ensures accurate bookkeeping and archiving with appropriate supporting documents.

Performs the cash and bank reconciliations in IRIS/JDE on a regular basis.

Performs integrity checks of accounting entries and account balances.

Ensures accuracy and completeness of accounting transactions in accordance with financial procedures.

Ensures maintenance of sound accounting documentation to meet external and internal audit requirements.

Identifies anomalies or other issues and proposes solutions to his/her supervisor.

Participates in annual and monthly closing activities.

Applies and complies with all administrative and financial procedures and deadlines.

Performs voucher matching of supply chain goods and performs CUPR adjustment entries to clear open receipts.

Performs accounting corrections and adjustments when needed.

Monitors, reconciles, and consolidates balance sheet accounts of Field delegations/sites.

Prepares and consolidates monthly List of Accounts for Reconciliation and Confirmation (LARC).

Prepares weekly/monthly or annually accounting reports as per the needs.

Uploads the finalized/validated accounting vouchers and supporting documents to Ms Azure.

Performs other accounting tasks as directed by her/his supervisor.

Additional Duties

Handles payments of invoices through on-line banking and monitor payment requests (upon request).

Handles vendor creation/modifications in IRIS/JDE (upon request).

Provides support and training to the finance and non- finance teams in the delegations/sites under her/his area of responsibility.

Analyzes and work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the concerned delegation/site under her/his responsibility.
Selection Requirements
CPA (Certified Public Accountant) in good standing.

Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Erwin / Orbus)

Sound knowledge and experience in ERP (JD Edwards).

Minimum 3-5 years’ experience in Accounting/Finance position.

Experience in an international organization or NGO.

Excellent command of written and spoken English.

Professional Arabic proficiency is required.

Strong organization, planning and analytical skills.

Able to work independently and under pressure with high levels of complexity.

Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.

Hybrid working modalities (work on site preferred).
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
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Deadline of Application: 05 June 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
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Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Field Accounting Manager (Manila Shared Services Centre , PH, 28660)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Accounting Manager 1 is responsible for the accounting data produced and/or validated by the region or delegation or department under her/his responsibility, in compliance with internal procedures. S/he acts as a team leader for the region or delegation or department under her/his responsibility. H/she is responsible for the accuracy and completeness of the financial closing and reporting of accounts of the region/delegations under her/his area of responsibility.
Relationships
Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services and other internal stakeholders to be able to deliver the accounting services.

Externally, represents the ICRC and interacts with banks, suppliers, and tax authorities.
Accountabilities & Functional responsibilities
Accountable for the quality and accuracy of the accounting data entry and reporting for the regions/delegations under her/his area of responsibility.

Supervises a pool of accountants supporting several regions/delegations.

Ensures seamless and accurate communication flow between the accountants and the client regions/delegations.

Contributes to designing and implementing an internal control system that guarantees reliable accounting data at any time.

Controls, validates, and posts the accounting entries in the accounting software (IRIS/JDE/PPS) in timely manner.

Supervises and ensures accurate bookkeeping and archiving with appropriate supporting documents.

Performs control on the cash and bank reconciliations in IRIS/JDE on a regular basis.

Performs integrity checks of accounting entries and account balances on a regular basis.

Controls the accuracy and completeness of accounting transactions in accordance with financial procedures.

Leads the maintenance of sound accounting documentation to meet external and internal audit requirements.

Identifies anomalies or other issues and proposes solutions to his/her supervisor.

Leads the annual and monthly closing activities.

Monitors and ensures the compliance of all administrative and financial procedures and deadlines.

Controls and validates the voucher matching of supply chain goods and CUPR adjustment entries.

Controls and validates the accounting corrections and adjustments when needed.

Coordinates the reconciliation and consolidation of the balance sheet accounts of Field delegations/sites.

Coordinates the work around the monthly List of Accounts for Reconciliation and Confirmation (LARC).

Controls the weekly/monthly or annually accounting reports as per the needs.

Controls the upload of the finalized/validated accounting vouchers and supporting documents to Ms Azure.

Performs other accounting tasks as directed by her/his supervisor.

Additional Duties

Validates and processes payments of invoices through on-line banking and monitor payment requests (upon request).

Validates the vendor creation/modifications in IRIS/JDE (upon request).

Coordinates the support and training to the finance and non- finance teams in the delegations/sites under her/his area of responsibility.

Coordinates the work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the concerned delegation/site under her/his responsibility.

Participates in the preparation of annual budget, Financial Forecast, analytical reviews, field financial reviews and other ad-hoc reporting requirements. (Upon request).
Selection Requirements
CPA (Certified Public Accountant) in good standing.

Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Erwin / Orbus)

Sound knowledge and experience in ERP (JD Edwards).

Minimum 6-8 years’ experience in Accounting/Finance position.

Minimum 2-3 years’ leading/managing a team experience.

Experience in an international organization or non-governmental organizations.

Excellent command of written and spoken English (Knowledge of French/Spanish/Arabic is an asset)

Experience in managing regional accounting.

Knowledge of internal control systems and best practices in financial accounting.

Strong organization, planning and analytical skills.

Able to work independently and under pressure with high levels of complexity.

Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.

Hybrid working modalities (on site work preferred).
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 05 June 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Tech Lead Identity and Access Management 'IAM' (Geneva (GVA), CH, 26934)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose of the position

The IAM (Identity & Access Management) Tech Lead plays a key role in shaping and driving the ICRC’s identity and access strategy. This position leads the implementation, development, and maintenance of IAM tools and related processes that safeguard access to the organization's information systems.

As a technical expert within the IAM product team, the Tech Lead ensures the consistency, security, and evolution of IAM infrastructure and technologies. Working closely with the product owner, the Tech Lead contributes to defining the technical vision, promotes alignment across product teams, and fosters seamless collaboration in a dynamic, cross-functional environment.
Main Duties and Responsibilities
Co-leads the design and strategic direction of Identity and Access Management (IAM) for information systems and applications in collaboration with the IAM Product Owner, bringing forward innovative, future-ready solutions.

Drives the engineering of technical IAM solutions in partnership with the IAM Product Owner, ensuring scalability, security, and efficiency.

Leads architectural discussions and makes decisions related to the IAM scope, helping define the technical vision and roadmap.

Defines IAM-related technical standards and processes in close collaboration with Cybersecurity and Architecture teams.

Proposes new solutions to meet evolving business needs and ensures alignment between technical implementation and organizational requirements through ongoing collaboration with Access Management, Information Management, and Governance teams.

Ensures continuous evolution and optimization of IAM tools and processes, aligning with industry best practices.

Integrates new IAM services, including testing, documentation, and implementation support for operational teams.

Implements access to IT systems based on defined business and security specifications.

Adapts tools, processes, and documentation to meet the requirements of new projects and operational needs.

Shares expertise and best practices in IAM tools, providing guidance, knowledge transfer, and support to other product teams.
Experience Required
Holds a degree in Information Technology Engineering (or equivalent).

Brings at least 10 years of professional experience in IAM service implementation.

Possesses deep expertise in Identity Management, Authentication, and Access Systems.

Has extensive experience in Active Directory and Entra ID design and implementation.

Demonstrates strong knowledge of authentication protocols such as oAuth, OpenID Connect, Kerberos, and SAML.

Experienced with IAM technologies, including Provisioning, Federation, Role/Entitlement Reviews, Multi-Factor Authentication, and Access Management.

Proven experience with WSO2 IS and application administration.

Strong background in driving large-scale IAM projects.

Expertise in designing and implementing Public Key Infrastructure.

Experience with Privileged Access Management solutions (CyberArk preferred).

Skilled in scripting for task automation.
Desired profile and skills
Strong problem-solving and analytical abilities.

Excellent communication and teamwork skills.

Quick to learn and adapt to new technologies.

Effective time management and task prioritization.

Fluency in English is required. French is an asset.
Additional information
Type of role: Headquarters

Working rate: 100%

Starting date: ASAP

Location: Geneva

Job level: C1

Length of assignment: Long Term Assignment

Application deadline: Friday, 23rd May 2025

The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.
Generalist Field Officer (Al-junaina (ALJ), SD, 28868)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
Purpose

The Generalist Field Officer (Addressing Sexual Violence Specialist) is expected to support the integration of sexual violence prevention, risk mitigation and response across all areas of ICRC’s operations, including, but not limited to protection, health, economic security, WatHab, prevention and communication. S/he is a key team member in the analysis, data collection, implementation and monitoring of ICRC activities aimed at preventing and responding to sexual violence in Sudan. S/he has a strong thematic and programmatic understanding of the different ICRC tools and approaches to the topic and can independently identify and undertake activities, especially at the field level. Additionally, the SV Specialist will, when needed, act in the stead of the Sexual Violence Operations Manager

Accountabilities & Functional responsibilities

•   Within the framework of the priorities, objectives and strategies set by the delegation and the sub-delegations, under the supervision of the line manager, the Generalist Field Officer 3 implements and leads activities related to the prevention and response of sexual violence including:
•   Leads on field-level activities related to sexual violence prevention and response
•   supports the implementation of the community outreach program to prevent sexual violence together with the Sudanese Red Cross Society (SRCS) and in close collaboration with other Movement partners, including supporting the inclusion of MEAL tools developed by the global Prevention of Sexual Violence Team in Geneva
•   Supports programmatic analysis and strategic thinking relevant to ICRC sexual violence prevention and response.
•   Develops and disseminates relevant awareness-raising materials such as communication tools to be created and tailored for ICRC field activities (OP Com, FAS activities) and SSRC field-level SGBV dissemination activities. Participates in and may sometimes independently hold internal and external meetings about ICRC work on addressing sexual violence:
•   Represents the ICRC, develops and maintains contact with the ICRC vis-à-vis communities, individuals, authorities, and weapon bearers, explaining the ICRC’s mandate and activities.
•   Prepares, participates in, and reports on all aspects of field assignments that s/he is involved in.
•   Ensures quality written reporting to ensure the sustainability of his/her work and strong institutional memory.
•   Participates in the periodic evaluation of the ICRC’s actions on sexual violence.
•   Undertakes other tasks (which may be administrative / logistics / finance-related), as required including the administrative follow-up of field activities.
•   Acts as an interpreter for ICRC Delegates/the Sexual Violence Operations Manager during interactions with individuals, communities, and authorities/weapon bearers when necessary, including during sensitive interviews.
•   Advises team members regarding cultural and socio-economically relevant context.
•   Often takes initiative, while maintaining communication with SV team members, and remains adaptable to a rapidly changing working environment.
Desired profile and skills
Strongly motivated by humanitarian work
Able to work under pressure in a potentially dangerous environment
What we offer

•   Rewarding work in a humanitarian and multicultural environment.
•   Competitive employment package with medical insurance.
•   In-house training opportunities for personal development.

Additional information

•   Type of role: National Staff
•   Working rate: 100%
•   Location: Aljunaina
•   Application deadline: 14/05/2025
•   Desired starting date: July 2025
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Reports to (role)
Head of Sub-Delegation /Deputy Head of Delegation
Certifications / Education required
Bachelor’s degree or equivalent higher education degree in a humanitarian area, socio-economic development, humanitarian law, human rights or equivalent field Postgraduate or master’s degree is an asset.

Fluent level (minimum C1) of English

Computer literacy.
Professional Experience required

•   Typically, 4–6 years’ overall professional experience.
•   3–4 years’ experience as a manager or program officer in similar fields or other organizations or governmental structures, 2–3 years with the ICRC an asset.
•   Readiness to spend 25-30% of the time in the field
•   Driving License; Succeeded in ICRC Driving test.
•   Proficiency in Strategic thinking, Diplomatic skills, Dialogue with authorities/arms carriers, Networking & Communication; Security and Crisis management, partnership Multidisciplinary in Operations, decision making.
•   Skilled in the following competencies: Leadership, Accountability, People management, Teamwork & Collaboration, Representing the ICRC, Beneficiary & Client focused.
Service Delivery Manager (Nairobi (NAI), KE, 28862)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Service Delivery Manager 1 oversees specialized functional support teams. The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs) and regulations. Additionally, the service delivery manager 1 collaborates with various stakeholders to refine processes and manage budgets, ensuring the overall efficiency and quality.

On the functional side as an Accounting Manager 2, the incumbent is responsible for the overall accounting data produced and/or validated by the regions or delegations under their responsibility, in compliance with internal procedures. Acts as the manager for the accounting activities of the regions or delegations under their responsibility. The incumbent is responsible for the accuracy and completeness of the financial closing and reporting of accounts of the regions/delegations under their area of responsibility.

Accountabilities & Functional responsibilities

Service Delivery

•    Responsible for service delivery and business continuity for the regions and delegations under their responsibility;
•    Identifies and prioritizes service improvements and propose changes;
•    Manages the service cost’s budget and escalate timely to the supervisor when there is over or under implementation;
•    Ensures that the provisions in the service level agreement and Statement of Work are fully implemented and maintains an updated catalogue of services;
•    Establishes the appropriate governance for managing SLAs and service performance (KPIs) with the stakeholders;
•    Manages the capacity required to deliver the services within the service catalogue and ensures customer satisfaction.

Functional Delivery
•    Overall accountable for the quality and accuracy of the accounting data entry and reporting for the regions/delegations under their area of responsibility;
•    Supervises a pool of Accounting Managers supporting several regions/delegations;
•    Ensures seamless and accurate communication flow among the accounting managers, accountants, and the client regions/delegations;
•    Designs, writes, and implement an internal control system that guarantees reliable accounting data and their compliance with legal and international financial reporting standards (IFRS);
•    Performs high level integrity checks of accounting entries and account balances for the regions and delegations under their responsibility;
•    Oversees the maintenance of sound accounting documentation to meet external and internal audit requirements for all regions and delegations under their responsibility;
•    Oversees the annual and monthly closing activities both in terms of meeting deadlines and ensuring quality of accounting data for several regions and delegations;
•    Oversees the accurate bookkeeping and archiving with appropriate supporting documents for several regions and delegations;
•    Offers solution to any reported anomalies or other issues on timely basis and escalate it to his/her supervisor if the case is complex.

Additional Duties

•   Accountable for the support and training to the finance and non- finance teams in the regions and delegations/sites under their area of responsibility;
• Oversees the work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the regions and delegation/site under their responsibility.

People management responsibilities

•   Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision;
•   Makes sure that deadlines for the PMD cycle are met;
•   Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members;
•   Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information;
•   Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed;
•   Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year;
•   Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.

Selection Requirements

•   Bachelor’s degree in finance, Accounting, Commerce, Economics, or a related discipline;
•   CPA-K (Certified Public Accountant) credential in active and in good standing;
•   Minimum 8 -10 years’ experience in Accounting/Finance position;
•   Minimum 3 - 4 years’ leading/managing a team in a shared service centre;
•   Sound knowledge and experience in ERP (JD Edwards and PeopleSoft);
•   Certification in Lean management / Lean Six sigma at Green/Black belt level will be an advantage;
•   Experience in process mapping, analysis, and quality reviews;
•   Experience in change management, managing critical clients and good negotiation skills;
•   Experience in managing regional accounting is a strong asset;
•   Experience in establishing goals, Key performance indicators (KPIs) and SLAs;
•   Knowledge of internal control systems and best practices in financial accounting.

What we offer

•   Diverse and humanitarian-minded workforce;
•   An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide;
•   Training opportunities ;
•   Flexible work schedule.
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Additional information
Location: Nairobi – Kenya (Kenyan Resident National Position)

Type of Contract: 1-year Fixed term contract (renewable subject to Budget discussion and performance)

Application deadline: 12/05/2025

ICRC does not charge a fee at any stage of the recruitment process. All applications are free for all candidates, and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, they must report to ICRC HR Department through the recruitment contact.

In processing your personal data for recruitment purposes, we follow the information notice as explained HERE.
Premises Manager (Tel Aviv (TEL), IL, 28848)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Role Description

The Premises Manager manages the department in charge of ICRC premises and infrastructure within a Delegation. This role reports to the Finance and Administration Manager based in Tel Aviv.
Relationships
Internally, interacts with other ICRC employees and/or premises users.

Externally, interacts with municipal authorities, landlords, suppliers, service providers, etc.
General Duties
Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement;

Understands and adheres to the ICRC Code of Conduct;

Understands the roles of the components of the International Red Cross and Red Crescent Movement;

Respects and observes staff regulations and security rules at all times;

Represents the ICRC in a professional manner at all times;

Develops and maintains a pleasant and conducive working environment with colleagues and line managers;

Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC;

May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary.
Accountabilities & Functional responsibilities
Premises

Acts as a focal point for determining accommodation and office space needs and identifies premises accordingly;

Analyse the setup of premises, including passive security measures in place and proposes corrective measures when necessary. Arranges the establishing of the lease agreements;

Coordinates proper maintenance of all premises and infrastructure;

Supervises the department in charge of managing premises and infrastructure. Trains and supervises staff and organizes the work;

Contributes to drawing up housing policy;

Deals with relevant external contacts, service providers and suppliers. Coordinates maintenance work carried out by external contractors;

Supervises, controls and prepares all payments and service costs related to premises/maintenance;

Supervises the ordering or purchasing of necessary materials and supplies, in coordination with logistics staff and maintains related stock if any;

Keeps proper files and statistics.
People Management Responsibilities

Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members;

Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed;

Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year;

Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.

Finance

In absence of Cashier, enter E-Bank payments to the system.
Certifications / Education required
University degree or advanced technical certificate or equivalent;

Fluent command of English and Hebrew;

Computer proficiency;

2-3 years of experience in a similar role within office/premises administration;

Experience with contract management a strong asset;

Experience in budgeting, forecasting, project management a strong asset;

Experience in security response and awareness a strong asset;

Experience working in an international/humanitarian organization a strong asset.
Scope & Impact
Establishes the budget for all ICRC-rented premises.

Is in charge of all aspects of premises management in a medium-sized delegation or large sub-site.
What we offer
Rewarding work in a humanitarian and multicultural environment;

Access to a wide variety of online trainings and the ICRC’s onboarding course, with opportunities for further development;

Attractive social benefits;

Competitive local salary.
Additional information
Type of Role: National Staff

Working Rate: 100%

Starting Date: ASAP

Location: Tel Aviv

Job Level: B2

Length of Assignment: 12-month contract (extendable)

Trial Period: 3 months

Application deadline: 20.05.2025
How to Apply

Interested and qualified candidates are encouraged to apply using the button below, uploading a CV and cover letter in English.

Please note this position is only open to candidates who possess legal authorization to work in Israel.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Protection Field Officer (Port Sudan (PSU), SD, 28857)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
Purpose

The Protection Field Officer is based in the ICRC delegation in Port Sudan (PSU) and represents a focal point on Protection of Civilian Population (PCP) files in the delegation to supports the deputy Protection Coordinator (PROT CO PCP) in implementation of Protection (PCP) activities under her/his supervision. S/he supports the deputy PROT CO PCP (line manager) to strengthen the collaboration with assistance departments to response to PCP needs in the delegation and maintains regular contact with mobile/resident staff of the delegation involved in PCP activities, supports new staff members in coaching/guidance on PROT PCP matters.
S/he Supports Deputy PROT CO PCP in the engagement with other humanitarian actors in the country, supports Deputy PROT CO PCP in the analysis of developments in the context of politics and conflict, and in the identification of stakeholders relevant for the PCP file in the country.

Accountabilities & Functional responsibilities

•    Consolidates initial information on PROT PCP concerns received from different sources (internal/external) on delegation level, screens initial reports about variety of acts of violence in coordination with Deputy PROT CO PCP and coordinates follow up with relevant PROT team in sub-sites to proceed with documenting (10%).
•    Makes initial review of documented PCP cases from field/PROT teams in the sub-structures, ensures completing documenting with essential information and sends completed case to the deputy PROT CO PCP for final validation (10%).
•    Under supervision of the deputy PROT CO interacts internally with other departments and contributes to the coordination of activities to respond to PCP needs.
•    As a senior PROT FO, provides support/guidance/consulting to PROT teams in ICRC delegation in Sudan. Travels to the sub-structures when necessary to provide practical support to the teams in accordance with the delegation’s and/or Sub -Delegations objectives and guidelines and in line with operational needs.
•    Establishes/maintains contacts with other humanitarian actors in the country on protection/PCP related matters. Follows up relevant cluster meetings of humanitarian actors, updates regularly service provider map/table relevant for PROT PCP.
•    Contributes to the analysis of the security, socio-economic, cultural and political environment relevant to the ICRC and shares relevant information with line manager and relevant team members, reports/updates any change in the situation.
•    Collects, compiles, translates Protection PCP related information (with appropriate care for information management).
•    Receives PROT PCP visitors in the PSU office. Maintains the contact with the families (ENQ) to provide them with updates and/or to collect any relevant update they may have.
•    Drafts internal reports of activities of concerns or meetings, contributes to the internal institutional reporting (MFR, WOR, monthly/quarterly reports).
•    Contributes to meaningful internal and external meetings (preparation, participation, reporting and follow up).
•    Organizes/participates in field trips, drafts/contributes reports to all aspects of field mission.
•    Produces PCP statistics (facts/figures from PROT6).
•    Fosters conducive environment (multidisciplinary approach, team dynamics) among team members.
•    Any other task dictated by operational developments and necessities.
Desired profile and skills
Strongly motivated by humanitarian work
Able to work under pressure in a potentially dangerous environment
What we offer

•    Rewarding work in a humanitarian and multicultural environment.
•    Competitive employment package with medical insurance.
•    In-house training opportunities for personal development.

Additional information

Type of role: National Staff
Working rate: 100%
Location: Port Sudan
Application deadline: 12/05/2025
Desired starting date: July 2025
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Reports to (role)
Deputy Protection Coordinator
Certifications / Education required

•    University degree or relevant professional experience.
•    Excellent command of English and Arabic
•    Computer proficiency.

Professional Experience required

•    6 years’ overall professional experience.
•    3–4 years’ previous experience as a social worker or in a similar field or a similar organization.
•    Proven experience and leadership of managing protection activities/projects.
•    Readiness to spend 25-30% of the time in the field
•    Driving License; Succeeded in ICRC Driving test.
•    Proficiency in Usage of Data in Protection, Accountability to affected populations (Do no harm), Context and dynamic analysis, Dialogue with authorities/arms carriers, Result-based management cycle, Coaching and mentoring, Events management, Decision making, Report writing, Networking and Building Relationships
•    Skilled in the following competencies: Leadership, Accountability, People management, Teamwork & Collaboration, Representing the ICRC, Beneficiary & Client focused.
Protection Field Officer (Damazin (DAA), SD, 28826)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.
Purpose

The Protection Field Officer contributes to the implementation and monitoring of ICRC Protection activities under the supervision of the Field Team Leader (FTL)in the area of responsibility (AoR). Specifically, the Protection Field Officer supports and implements activities related to Protection of Family Links (PFL) and Management of the Deceased (MoTD), documentation and analysis of Protection of the Civilian Population (PCP) events and trends as well as the development of appropriate response strategies.

Accountabilities & Functional responsibilities

•   Implements protection activities in line with the strategies and plans of the Delegation
•   Supports the delegate with the proper documentation of cases (PFL / PCP)
•   Contributes to the analysis socio-political context, security conditions and humanitarian need of the AoR to define priority areas where additional ICRC engagement is needed.
•   Participates in internal and external meetings and represents the ICRC before local authorities and other key stakeholders and supports the FTL in developing and maintaining a network of interlocutors.
•   Ensure communication with relevant departments in view of implementing multidisciplinary responses to humanitarian consequences of the conflict
•   Organize and leads field trips and drafts/shares related reports
•   Contributes to the drafting and sharing of MoMs, ensures that all relevant documents are properly archived
•   Understands and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement
•   Understands and adheres to the ICRC Code of Conduct
•   Understands the roles of the components of the International Red Cross and Red Crescent Movement
•   Respects and observes staff regulations and security rules at all times
•   Represents the ICRC in a professional manner at all times
•   Develops and maintains a pleasant and conducive working environment with colleagues and line managers
•   Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC
•   May be asked to perform tasks not covered in this job description and to provide support to other departments when necessary
Desired profile and skills
Strongly motivated by humanitarian work
Able to work under pressure in a potentially dangerous environment
What we offer

•   Rewarding work in a humanitarian and multicultural environment.
•   Competitive employment package with medical insurance.
•   In-house training opportunities for personal development.

Additional information

•   Location: Damazin
•   Type of contract: Fix-term contract (Extendable)
•   Length of assignment: Six months (Extendable)
•   Desired starting date: July 2025
•   Application deadline: 08 May 2025
Our values
At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Reports to (role)
Field Team Leader
Certifications / Education required

•   University degree or relevant professional experience.
•   Excellent command of English and Arabic
•   Computer literacy.
Professional Experience required
Typically, 3-5 years’ experience in the field of social, political or economic sciences or similar.
The ICRC values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates.

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Contracts & Administration Officer (French Speaker) (Manila Shared Services Centre , PH, 28123)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Contracts & Administration officer provides support and administrative services which has a direct impact on the operational response of the organization.

Within the Deployment Service Group, the Contracts & Admin Officer is responsible in (re)hiring, preparing the contractual documents, and determination of social and health insurances applicable to the employee. To this end, they are responsible in coordinating with all other actors involved in the deployment process.

They ensure consistency of their service delivery in line with the defined service level agreement and in accordance with ICRC policies and Swiss Labour laws.
Relationships
Internally, interacts with employees, fellow members of GSS HRSS, HR teams at headquarters and in the field, HR Managers, Talent Managers, and HR Service Providers

Externally, may interact with external suppliers and service providers
Accountabilities & Functional responsibilities
Operational Support

Supports the Team Leader in daily operations through case management and provides expertise in resolving issues that require further assessment against established processes and policies

Supports the Team Leader in projects by contributing to impact analysis of changes on procedures and current ways of working

In charge of coordinating the requirements and activities needed in hiring and benefits management with all stakeholders involved (Talent Manager, HR Manager, GenCare, Payroll, Employees)

Identifies and utilizes appropriate escalation and communication channels while independently collaborating with Subject-Matter Experts

Takes charge of the workload distribution

Deployment Management

Verifies the accuracy and completeness of employee data (personal information, contracts, and assignment details, etc.) before hiring

Ensures the accuracy and feasibility of the beginning of mission hiring through the precise and timely completion of contract file analysis

Hires HQ and Field mobile employee based on job requisition, position, and assignment details provided by the Talent Manager and/or HQ HR Manager using HRIS tool (SuccessFactors)

Amends and/or extends contract and assignment details upon the request of the Talent Manager and/or HQ HR Manager

Enters Stand-by position upon the request of the Talent Manager and/or HQ HR Manager

Drafts and sends contract of employment to employee along with copies of Code of Conduct, Collective Staff Agreement among others

Drafts and sends assignment confirmation for Headquarters and Field assignments, contract amendments, contract extensions as well as Undertakings for Staff Seconded to the ICRC (National Societies)

Collects required information in order to determine the applicable social insurance, health insurance and other benefits based on employee profile for every new assignment of HQ and Field mobile employees in compliance with applicable policies

Sends hiring documents and information to employee including templates and forms related to social insurance, health insurance, bank account, emergency contact, etc, and including the translation of documents into French.

Enters data in the payroll software (Strategic) and HRIS tool (SuccessFactors) relating to social insurance, health insurance, pension fund, marital status, family members, emergency contact, etc.

Applies knowledge of the French language in supporting customers and carrying out the role as Contracts & Administration officer
Accountabilities and Functional responsibilities
Administrative Management

Ensures follow-up on receipt of pending documents (employment contract, confirmation of assignment, documents relating to social and health insurances, etc.)

Files documents such as contract, confirmation of assignment, extension letter, proof of AVS affiliation, etc.in HRIS tool (PeopleDoc – Employee File Management)

Transmits documents to the respective Subject-Matter-Experts or GSS HRSS team (social insurance, leave and absence, payroll, pension fund and termination) as necessary

Contributes to timely monitoring and reporting of BoM Departures and completion of BoM tasks for assigned UCC

Assists in the translation of documents in or to French.

Information Management and HR Data Quality Control

Ensures quality of global HR data by coordinating with delegations and HRIS on the necessary corrective actions in a timely manner

Ensures that all stakeholders are informed of the status of the deployment and coordinate relevant information about contracts, health insurances, and social insurances

Customer Support

Responds to complex questions received from employees and other HR functions about contractual documents, social insurance, health insurance and other benefits linked to the contract and assignment in consultation with various Subject-Matter-Experts
Selection Requirements
Bachelor’s degree in HR / business administration

At least 2 years’ experience working within an HR Administration/Contracts team with knowledge of administrative aspects related to contractual obligations and contracts

Excellent verbal and written communication skills in English and French is required

Knowledge in Swiss Labor Law and Policies is considered an advantage

Excellent computer literacy (Excel, Word)

Great attention to detail and has the ability to excel in a challenging and new environment

Exceptional customer service orientation: ability to apply, implement and enforce a defined framework, deal with the requests of employees, and other stakeholders while ensuring to maintain an open and engaging communication.

Experience using and knowledge of HR Information systems, in particular, case management tools and Success Factors (SAP) considered an asset

Your Profile

Flexible, Exceptional customer service orientation: ability to apply, implement and enforce a defined framework, deal with the requests of employees, and other stakeholders while ensuring to maintain an open and engaging

communication.

Ability to perform tasks taking into account the priorities and deadlines.

Ability to escalate relevant information to the team coordinators, team lead or subject matter experts.

Ability to interpret, to link and analyse information to understand situations and problems.

Ability to present information and concepts clearly and concisely, both orally and in writing

Ability to analyse data and make proposals for the process improvement.
Our Values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply nowbutton below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 07 May 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Contracts & Administration Officer (Manila Shared Services Centre , PH, 28810)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The Contracts & Administration officer provides support and administrative services which has a direct impact on the operational response of the organization.

Within the Deployment Service Group, the Contracts & Admin Officer is responsible in (re)hiring, preparing the contractual documents, and determination of social and health insurances applicable to the employee. To this end, they are responsible in coordinating with all other actors involved in the deployment process.

They ensure consistency of their service delivery in line with the defined service level agreement and in accordance with ICRC policies and Swiss Labour laws.
Relationships
Internally, interacts with employees, fellow members of GSS HRSS, HR teams at headquarters and in the field, HR Managers, Talent Managers, and HR Service Providers

Externally, may interact with external suppliers and service providers
Accountabilities & Functional responsibilities
Operational Support

Supports the Team Leader in daily operations through case management and provides expertise in resolving issues that require further assessment against established processes and policies

Supports the Team Leader in projects by contributing to impact analysis of changes on procedures and current ways of working

In charge of coordinating the requirements and activities needed in hiring and benefits management with all stakeholders involved (Talent Manager, HR Manager, GenCare, Payroll, Employees)

Identifies and utilizes appropriate escalation and communication channels while independently collaborating with Subject-Matter Experts

Takes charge of the workload distribution

Deployment Management

Verifies the accuracy and completeness of employee data (personal information, contracts, and assignment details, etc.) before hiring

Ensures the accuracy and feasibility of the beginning of mission hiring through the precise and timely completion of contract file analysis

Hires HQ and Field mobile employee based on job requisition, position, and assignment details provided by the Talent Manager and/or HQ HR Manager using HRIS tool (SuccessFactors)

Amends and/or extends contract and assignment details upon the request of the Talent Manager and/or HQ HR Manager

Enters Stand-by position upon the request of the Talent Manager and/or HQ HR Manager

Drafts and sends contract of employment to employee along with copies of Code of Conduct, Collective Staff Agreement among others

Drafts and sends assignment confirmation for Headquarters and Field assignments, contract amendments, contract extensions as well as Undertakings for Staff Seconded to the ICRC (National Societies)

Collects required information in order to determine the applicable social insurance, health insurance and other benefits based on employee profile for every new assignment of HQ and Field mobile employees in compliance with applicable policies

Sends hiring documents and information to employee including templates and forms related to social insurance, health insurance, bank account, emergency contact, etc.

Enters data in the payroll software (Strategic) and HRIS tool (SuccessFactors) relating to social insurance, health insurance, pension fund, marital status, family members, emergency contact, etc.
Accountabilities and Functional responsibilities
Administrative Management

Ensures follow-up on receipt of pending documents (employment contract, confirmation of assignment, documents relating to social and health insurances, etc.)

Files documents such as contract, confirmation of assignment, extension letter, proof of AVS affiliation, etc.in HRIS tool (PeopleDoc – Employee File Management)

Transmits documents to the respective Subject-Matter-Experts or GSS HRSS team (social insurance, leave and absence, payroll, pension fund and termination) as necessary

Contributes to timely monitoring and reporting of BoM Departures and completion of BoM tasks for assigned UCC

Information Management and HR Data Quality Control

Ensures quality of global HR data by coordinating with delegations and HRIS on the necessary corrective actions in a timely manner

Ensures that all stakeholders are informed of the status of the deployment and coordinate relevant information about contracts, health insurances, and social insurances

Customer Support

Responds to complex questions received from employees and other HR functions about contractual documents, social insurance, health insurance and other benefits linked to the contract and assignment in consultation with various Subject-Matter-Experts
Selection Requirements
Bachelor’s degree in HR / business administration

At least 2 years’ experience working within an HR Administration/Contracts team with knowledge of administrative aspects related to contractual obligations and contracts

Excellent verbal and written communication skills in English is required

Knowledge in Swiss Labor Law and Policies is considered an advantage

Excellent computer literacy (Excel, Word)

Great attention to detail and has the ability to excel in a challenging and new environment

Exceptional customer service orientation: ability to apply, implement and enforce a defined framework, deal with the requests of employees, and other stakeholders while ensuring to maintain an open and engaging communication.

Experience using and knowledge of HR Information systems, in particular, case management tools and Success Factors (SAP) considered an asset

Your Profile

Flexible, Exceptional customer service orientation: ability to apply, implement and enforce a defined framework, deal with the requests of employees, and other stakeholders while ensuring to maintain an open and engaging

communication.

Ability to perform tasks taking into account the priorities and deadlines.

Ability to escalate relevant information to the team coordinators, team lead or subject matter experts.

Ability to interpret, to link and analyse information to understand situations and problems.

Ability to present information and concepts clearly and concisely, both orally and in writing

Ability to analyse data and make proposals for the process improvement.
Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 7 May 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Accountant (Multiple Positions) (Manila Shared Services Centre , PH, 25410)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Accountant 2 is responsible for the management of field accounts payable and general ledger files, recording, analysing, and reconciling of all accounting records in JDE/IRIS. H/she is responsible for the financial closing and reporting of accounts of the delegations under her/his area of responsibility.
Relationships
Internally interacts and works closely with the finance teams in the field delegations, teams in the Financial shared services and other internal stakeholders to be able to deliver the accounting services.

Externally, interacts with banks, suppliers, and tax authorities on a case-by-case basis.
Accountabilities & Functional responsibilities
Receives invoices from the field delegations, verifies its quality and completeness.

Prepares and records accounting entries in the accounting software (IRIS/JDE/PPS) in timely manner.

Establishes and ensures accurate bookkeeping and archiving with appropriate supporting documents.

Performs the cash and bank reconciliations in IRIS/JDE on a regular basis.

Performs integrity checks of accounting entries and account balances.

Ensures accuracy and completeness of accounting transactions in accordance with financial procedures.

Ensures maintenance of sound accounting documentation to meet external and internal audit requirements.

Identifies anomalies or other issues and proposes solutions to his/her supervisor.

Participates in annual and monthly closing activities.

Applies and complies with all administrative and financial procedures and deadlines.

Performs voucher matching of supply chain goods and performs CUPR adjustment entries to clear open receipts.

Performs accounting corrections and adjustments when needed.

Monitors, reconciles, and consolidates balance sheet accounts of Field delegations/sites.

Prepares and consolidates monthly List of Accounts for Reconciliation and Confirmation (LARC).

Prepares weekly/monthly or annually accounting reports as per the needs.

Uploads the finalized/validated accounting vouchers and supporting documents to Ms Azure.

Performs other accounting tasks as directed by her/his supervisor.

Additional Duties

Handles payments of invoices through on-line banking and monitor payment requests (upon request).

Handles vendor creation/modifications in IRIS/JDE (upon request).

Provides support and training to the finance and non- finance teams in the delegations/sites under her/his area of responsibility.

Analyzes and work on the accounting comments (pre/post-closing comments, CTM Quarterly Comments, Distribution Tracking, Inventory, etc) and coordinate the replies with the concerned delegation/site under her/his responsibility.
Selection Requirements
CPA (Certified Public Accountant) in good standing.

Excellent Computer proficiency - Technically proficient in Microsoft Office environment – Excel, PowerPoint, Word, SharePoint and Erwin / Orbus)

Sound knowledge and experience in ERP (JD Edwards).

Minimum 3-5 years’ experience in Accounting/Finance position.

Experience in an international organization or NGO.

Excellent command of written and spoken English (Knowledge of French/Spanish/Arabic is an asset),

Strong organization, planning and analytical skills.

Able to work independently and under pressure with high levels of complexity.

Excellent interpersonal skills and capacity for collaborative teamwork across disciplines.

Hybrid working modalities (work on site preferred).
What we offer
Diverse and humanitarian-minded workforce

An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide

Training opportunities

Flexible work schedule
Application Reminders

If this sounds like a good fit for you, kindly apply through the Apply now button below and attach a copy of your updated and comprehensive resume along with your motivation letter.
-
Deadline of Application: 25 May 2025
Target Start Date: Immediately
Office Address: 32/F BDO Life Megaplaza, 358 Sen. Gil Puyat Ave., Makati City, Philippines
-
Only shortlisted candidates will be notified.
This vacancy is open for Philippine residents only.
Learning and Development Officer (JERUSALEM (JER), IL, 28767)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

Under the supervision of the Human Resources Manager and with functional support from the Regional Head of Learning and Development (LnD) for the NAME Region in Amman, the Learning & Development (LnD) Officer is responsible for the overall deployment of learning and development activities within the Delegation. The LnD Officer plans, delivers, monitors, and evaluates existing and new learning activities. Additionally, s/he serves as an integrity relay for the delegation and actively support the promotion of new HR policies, tools, and resources. The LnD Officer works in close collaboration with HR Service Providers in Sub-Delegations to implement learning and development activities in their area of responsibilities.
Relationships
Internal: Works closely with HR officers, department heads in operations and support, the regional LnD team, and program participants, the Regional Integrity Advisor.

External: Interacts with learning and development service providers.
General Duties
Upholds and adheres to the seven Fundamental Principles of the International Red Cross and Red Crescent Movement;

Complies with the ICRC Code of Conduct and respects the roles of all Movement components;

Observes staff regulations and security rules at all times;

Represents the ICRC professionally in all interactions;

Contributes to a positive and collaborative work environment with colleagues and management;

Maintains strict confidentiality in all duties, ensuring the privacy of employees and the organization;

May be required to perform additional tasks outside of this job description and support other departments when necessary.
Accountabilities & Functional responsibilities
Learning & Development (40%)

Support the HRM in conducting learning needs analysis for employees, teams, or units in coordination with HRM/HRO and the LnD team in Amman;

Coordinates nominations and prioritization of the applications for institutional trainings;

Designs, implements, and evaluates learning programs, including onboarding and training for new staff;

Ensures all employees complete onboarding and compulsory trainings within first months with ICRC;

With the support of training relays, facilitates face to face sessions whenever needed for W@ICRC, SAFE1, Code of Conduct, Integrity etc.;

Develop training programs for drivers, housekeepers, and other staff as needed and work closely with training relays for their implementation;

Supports the development and execution of new training initiatives;

Updates and leads the implementation of the Delegation’s training policies;

Monitoring and track development activities (development missions, IDEV, support missions, internal and external trainings etc);

Under guidance of HRM, explores and manages partnerships with external training providers;

Support the HRM in developing career path development for resident colleagues;

Identify appropriate development paths and tools including but not limited to 360;

Initiate and drive LnD activities in the Delegation/Department to support career development with the support of HR Service Providers and training relays;

Coordinate succession planning of localization/residentialisation of positions in line with institutional standards (e.g. RTF Guidelines);

Ensure middle managers get the basic HR trainings to ensure their duty as line managers (PMD, performance issues, difficult conversations etc);

Provide support in performance management to ensure both under performance and high achievers are supported and managed well.
Integrity Culture (20%)

Under supervision of the Head of Support, serves as the Integrity Relay for the Delegation, designing, monitoring, and implementing integrity awareness and training activities.

Acts as an active member and leader of the Delegation's Integrity and Code of Conduct facilitator Implementers community.

Internal Communication (20%)

Supports the PAC team in improving internal communication practices, including policy implementation, and training.

Designs, writes, edits, and distributes the HR newsletter every three months.

Languages / iDevelop (20%)

Under supervision of HR Manager, oversees the implementation, monitoring, and execution of the Delegation’s "Language Policy."

Manages the execution and follow-up of the iDevelop program for Delegation employees in coordination with subdelegation HROs.

Validates iDevelop requests, language courses, and invoices related to these programs.
Experience & Qualifications Required
3-5 years of overall professional experience;

University degree in relevant field;

Minimum two years of professional experience within HR/Learning and Development;

Strong computer proficiency;

Previous professional experience in facilitating and delivering trainings/learnings.
Experience & Qualifications Desired
Specialized university degree and/or certification in HR, Human Resources, Psychology, Adult Learning, Education, etc.;

Previous professional experience in an international/humanitarian organization a strong asset;

Capacity to work well with others, to demonstrate team spirit and to foster a conducive environment;

Ability to create and maintain positive, professional working relationships with a wide range of people;

Excellent communication skills;

Experience working in a cross-cultural environment;

Commitment to the Fundamental Principles of the Red Cross Movement;

The ability to multi-task while concurrently manage multiple priorities;

Flexible, creative, resourceful, and comfortable taking initiative;

Strong sense of confidentiality.
What we offer
Rewarding work in a humanitarian and multicultural environment;

A two-week orientation course and other opportunities for further in-house training;

Attractive social benefits;

Competitive local salary.
Additional information
Type of role: National staff

Working rate: 100%

Starting date: As soon as possible

Location: Jerusalem (JER)

Job level: B2

Length of assignment: 12 month contract (extendable)

Trial period: 3 months

Application deadline: 10.05.2025
How to Apply

Interested and qualified candidates are encouraged to apply using the button below, uploading a CV and cover letter in English.

Please note this position is only open to candidates who possess legal authorization to work in Israel.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.
Import-Export Transport Manager (JERUSALEM (JER), IL, 28723)
What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Purpose

The ICRC Delegation in Israel and the Occupied Territories (IL/OT), is seeking for a qualified candidate to fill the role of Import-Export Transport Manager based in Jerusalem. Under the Supervision of the Logistics Country Manager, the Import-Export Transport Manager coordinates, supervises and advises on all clearances matter such as pre-clearance process, tax exemption process, Import/Export and Transit Clearances. S/he is responsible for ensuring compliance of the goods in and out of a special zone, during storage and for goods under exempted status.
Accountabilities & Functional responsibilities
Ensures that local trade customs regulations and procedures are adopted, understood, and that the ICRC’s activities conform with them.

Draws up and submits transport claims related to road, air and sea operations.

Liaises with related authorities like Ministry of Foreign Affairs, Ministry of Transport, etc.

Oversees the tendering process for selecting clearing agents in the covered region and raises the scope of work for Request for quotation (RfQ) / Request for Tender (RfT) and draft the technical evaluation of the Selection table. Initiates the tendering process in time and manages the contracts.

Ensures that the procedures for receipt, storage, documentation, and shipping of cargo are followed in a timely and cost-efficient way; identifies areas for improvement. Updates shipping instructions and ensures delegations covered are keeping them up to date; Oversees truck loading and cargo delivery to airports for shipping by commercial and ICRC aircraft.

Checks import-export invoices for authenticity and accuracy and authorizes payments.

Ensures that policies and procedures are documented and reviewed in a timely manner and that risks are mitigated by performing the controls assigned to his/her role as described in the Logistics Risk and Control Matrix

When relevant, oversees and trains Transport officers and Clearance Compliance Officers and supervises both activities when relevant.

Liaises with customs authorities and free zone authorities; keeps abreast of the ICRC’s claims, and Documentation; guides, advises, and trains the inventory management and warehouse/store staff on the restrictions and obligations related to the specific status of the goods when necessary and applicable.
Required Qualifications/Experience
University Degree in a relevant field (logistics/procurement/import-export/customs, etc.);

Minimum 6 years of professional experience working with a clearing and forwarding organization;

Excellent knowledge of customs’ law and regulation;

Minimum 4 years of proven successful experience in people management;

Previous experience in an international/humanitarian organization a strong asset;

Very good computer skills and ability to run specialized software;

Valid Manual Israeli Driving License;

Excellent command (spoken and written) of English and Hebrew (C1 level);

Certification in clearing and forwarding.
Desired Profile and Skills
Capacity to work well with others, to demonstrate team spirit and to foster a conducive environment;

Ability to create and maintain positive, professional working relationships with a wide range of people;

Excellent analytical and planning skills;

Excellent communication skills;

Experience working in a cross-cultural environment;

Commitment to the Fundamental Principles of the Red Cross Movement;

The ability to multi-task while concurrently manage multiple priorities;

Flexible, creative, resourceful, and comfortable taking initiative;

Strong sense of confidentiality.
What we offer
Rewarding work in a humanitarian and multicultural environment;

A two-week orientation course and other opportunities for further in-house training;

Attractive social benefits

Competitive local salary, minimum starting salary of 211K ILS/annum
Additional information
Type of role: National staff

Working rate: 100%

Starting date: As soon as possible

Location: Jerusalem (JER)

Job level: B3

Length of assignment: 12 month contract (extendable)

Trial period: 3 months

Application deadline: 11.05.2025
How to Apply

Interested and qualified candidates are encouraged to apply using the button below, uploading a CV and cover letter in English.

Please note this position is only open to candidates who possess legal authorization to work in Israel.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this page.

What we do

Purpose

Accountabilities & Functional responsibilities

Professional Experience required

What we offer

Our values

Additional information

What we do

Purpose of the position

Main Duties & Responsibilities

Experience required

Desired profile and skills

Additional information

Our values

What we do

Purpose

Relationships

Accountabilities & Functional responsibilities

Selection Requirements

Our Values

What we offer

Additional information

What we do

Purpose

Relationships

Accountabilities & Functional responsibilities

Selection Requirements

Our values

What we offer

Application Reminders

What we do

Purpose

Accountabilities & Functional responsibilities

What we offer

Our values

Reports to (role)

Certifications / Education required

Professional Experience required

What we do

Role description

Main responsibilities

Desired profile and skills

Our operational & field constraints

What we offer

Our Values

What we do

Purpose

Relationships

Accountabilities & Functional responsibilities

People management responsibilities

Selection Requirements

What we offer

Application Reminders

What we do

Purpose

Relationships

Accountabilities & Functional responsibilities

Selection Requirements

What we offer

Application Reminders

What we do

Purpose

Relationships

Accountabilities & Functional responsibilities

Selection Requirements

What we offer

Application Reminders

What we do

Purpose of the position

Main Duties and Responsibilities

Experience Required

Desired profile and skills

Additional information

What we do

Purpose

Accountabilities & Functional responsibilities

Desired profile and skills

What we offer

Additional information

Our values